Beyond Awesome. Better Ways to Say “Great Job!”

It’s nice to give praise. To tell people they did a great job or that you really enjoyed the coffee/meal/cake they made you. Positive feedback helps reinforce desired behaviours and sends a message of appreciation. Something that’s much needed in the workplace and home. But have you stopped to consider how you give praise?

“You did a great job Sally, well done”

“That presentation was awesome. Great job!”

“Amazing cake, thank you!”

Do you spot a theme?

Yes, the words are positive. But then if they weren’t, it wouldn’t be praise.

The other thing you may have noticed is that the words are all fairly general. They’re not specific and are easily swapped around with one another. “Awesome” could apply to the cake, presentation or job that Sally did.

So what?

The problem with using generalist vocabulary is that it lacks true impact and doesn’t really say what you were impressed with. The effect lessens with each usage. The problem with telling everyone that they do a great, awesome or amazing job, is that over time, the effect of that compliment diminishes.

How to give more constructive praise

It all comes down to the words you use. Be more thoughtful in your choice of vocabulary. Perhaps Sally did a “meticulous” job, or maybe she was “right on brief“. Both of these give Sally an idea of what you’re so happy about, helping guide her with future projects. She’ll be just as, if not more pleased than if you’d said “great“.

And that “awesome” presentation may well have been “inspiring“, “thought-provoking“, “highly competent” or even “well-judged and very funny“. So much more helpful than an over-used statement of  “awesome“.

And of course, you’d be absolutely right to describe a delicious cake as “amazing”, but how about getting a bit more creative with your compliments – “so rich and chocolatey”, or “light and delicious”, or even “just the sugar hit I needed right then”. You’ll be so much more likely to be offered an extra slice…

Let’s face it, no-one’s going to get grumpy with you if you happen to tell them they did something awesome. I certainly wouldn’t. But to give them a thoughtful compliment or well-considered piece of praise could well make their day.

And wouldn’t that be awesome?

 

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That most precious of things. Space.

Today, for the first time in months I am on my own.

I realise that others, on their own for months, might see this as no cause for celebration. The space and isolation can feel as oppressive as constant contact and noise.

Our need and preferences for space vary so much. Too much and we feel lost, alone. Too little and we feel cramped and irritable. And the ‘right’ amount can differ depending on our mood at the time.

I started this blog intending to write about the value of spacing out copy for better readability. I know, you can barely withhold your excitement right? I’ll get to it. But first please bear with me as I amble into a more philosophical terrain for a few paragraphs.

Space matters for all sorts of reasons

Remote working with kids

Why use another room when you can stand in almost exactly the same place as your parents?

This is me. Lockdown chic at its best. I was trying to work at the time, and for a reason known only to themselves, my kids decided they would use the tablet in the same square metre as me. I know other parents (of kids and pets) can relate. Indeed, another friend sent me a very similar picture of her two kids pretty much sitting on top of her as she tried to relax for a few minutes.

Children love this lack of space and close contact. Indeed, it’s known that mammals need to be cuddled. It builds up our bodily systems, reduces stress and helps us sleep. I remember crowding my parents as a child – a mark of dependency we become keen to lose as we enter those teenage years. I try to remind myself that one day these moments of full-on physical affection will stop and to enjoy them – as much as that’s possible – while they’re still a feature.

This lack of space and the constant noise has felt wearing. But as I pad around my newly empty home, I feel alone. As if someone turned the volume down unexpectedly. It’s not the release I hoped it would be.

Space can absolutely feel like a bad thing. A new space at the table. An empty bedroom. An unslept-in side of the bed. It can be easy to forget – for a moment or two – that you’ve lost someone. Then the extra space reminds you. Perhaps for a fleeting instant, you hear or catch a glimpse of that precious person. But no… there’s nothing but space.

Space to think

We’ve been encouraged to think of the sudden presence of space in our towns and cities as a good thing. As a sign of our respect for one another and our love for one another. By staying home and staying safe we were helping one another and helping the country.

Wall art about pandemic 2020

Quite what this means for the ones To Whom The Rules Do Not Apply as they drove to ageing parents and family members many miles away we can only speculate. Their insistence that rule-breaking was acceptable because it was done with integrity has been questioned enough.

Space can feel ridiculous. We step into the road to avoid walking to close to others. It feels like contemporary dance. As if we’re choreographing our public lives. “Yes of course I’ll stand against these nettles so you can walk past”. We Brits have embraced this distancing with surprising ease.

But now we also pull our children back as they cheerfully run near to others. It gets me every time. What are we doing to our kids? Will this constant talk of “don’t get close” backfire? How will they build relationships as teens and adults if leaving a gap between one another becomes habit? Perhaps it will become the teenage rebellion of future years. Flouting social norms by grouping together, standing near others, sitting on the lap of someone you don’t know.

The final frontier? No thank you

And then there’s Elon. I feel as if I am one of the few people who couldn’t give a monkey about his mission into space. There seem to be so many more Earthly matters to contend with. And honestly, I couldn’t think of anything worse than going into space. For one, I can’t get past the irony of the situation. People are paying to be blasted off our beautiful planet into an environment that’s so vast it’s called “space”. All the while, they’re shut into a room no larger than my office (and believe me, that’s small) with several other people.

 

Crikey, I’ve gone on a bit, haven’t I? Onto more writerly matters.

 

Space matters when you’re writing.

Clumping everything up into one big paragraph turns what could be inspiring, motivating or amusing into a verbal scrummage.

How can you get your message across when the reader doesn’t know where the important points are?

Listening to comedians emphasises this brilliantly. A good comedian always pauses to let the audience get the joke. It’s their paragraph break. Their white space. Listen to the audience’s reaction. Initially, they titter politely. And then, when they fully comprehend the joke, they roar with laughter.

This is a great excuse to get Phoebe Waller-Bridge into my post. Her silence – the space – whilst talking about genitals (yes, that’s what I meant to write) is all the more hilarious because of her silence. She lets her audience fill in the gaps and appreciate what she just said. It’s at around 4.30 minutes into the reel if you’re interested. (And I know you are.)

Another reason that space matters when you’re writing.

I’ll fully confess to having lost some of my mojo recently. Can you relate? The uncertainty, stress and claustrophobia took their toll. Creativity isn’t something you can just drum up. You need to nurture it. And for me, that means time alone.

A walk, a soak in a bath or shower, even plodding through the washing up. They all work for me and give me time to reflect and get lost. To make those creative connections and answer the voices in my head. Having space to myself again gives me the opportunity to create better writing with less work.

It’s a more efficient and joyful way of working.

Six ways you can use space to improve your writing:

On a page/screen:

As a person:

 

Helpful? Or a waste of space? Let me know what you think and tell me how you use space in your everyday life.

Three Surprising Things I Learnt When I Went Freelance

Desk, flowers, laptop and herbal tea with the text "3 things I learnt when I went freelance"Time flies whether or not you’re having fun, so I figure you may as well make the time you have count.

Three years ago, I was working out my notice in a blue-chip multinational. I was also studying at night to retrain as a copywriter whilst looking after a 3-year-old, 2-year-old and (let’s face it) a husband. I was leaving behind the security of a good salary, health, life and dental insurance as well as the chance to wear good shoes everyday. Was going freelance really the right decision?

With three years’ experience under my belt, I’ve had my ups and downs. But I can honestly say I love my freelance life. But it’s not for everyone, and here are the things I’ve Iearnt:

A lack of accountability to others isn’t actually that great…

Working for yourself is so relaxed. You can meet friends for coffee, sneak in a cheeky massage, weed that flower bed that suddenly looks so overgrown.

But if you want to grow your business you need to pull yourself together and snap out of that approach. It’s way too easy to get distracted, procrastinate and focus on the wrong things, especially if you lack the confidence in your plans or ability to do what you need to do.

It’s incredibly helpful to set yourself up with a mentor, coach, or other form of accountability network. Someone to keep you on track and make you do what you said you were going to do. I was lucky enough to do a skill swap with a friend who was training as a coach. She coached me; I wrote blog posts for her family business. She helped me identify and start to resolve my incredible ability to procrastinate and made me tackle some of my deeper issues around self-doubt and confidence. She was also a brilliant sounding board who made me take things easy when I was beating myself up about not getting enough business and spurred me on to attend networking meetings that I dreaded the thought of.

I’ve learnt to treat office hours as if I were in a real office sitting with a team. Would I take that personal call if I had colleagues around me? No of course not… Would I come in late because I fancied a coffee after the school run? Only if I wanted to get fired…

Invest in yourself; no-one else will

Now the buck stops with you, you need to invest in yourself properly. In my early days, I overdid it. Once I’d got over the three-day migraine that comes with a poor diet, too little sleep, and not enough exercise, I wrote myself a “charter” to stay on top of things. First on that list was taking care of my health. I reasoned if my health went, I wouldn’t do my best work, my family wouldn’t get the best of me and I’d feel miserable. It’s hard to stick to, especially when you have kids to look after, but I work hard to prioritise my health. I know I’ll never manage a pre-breakfast meditation, but there are other things I can do.

I take a pilates class every week to look after my back and neck. I drink plenty of water, avoid caffeine after 1pm and try to have something other than cheese on toast for lunch every day. I also try very hard not to attack the kids’ chocolate supplies when I’m running low on inspiration and blood sugar. I invested in a very good office chair have set up my desk for good health with ergonomically placed screen and keyboard and plenty of houseplants around me. The result? I feel healthier, I enjoy my office time and I’m much more productive.

But investing in yourself goes further than physical self-care. There’s no-one to keep an eye on your professional development or mental health when you work freelance, and a year or so in, I found myself becoming quite isolated. It’s very easy to tap away on your laptop, go onto Twitter and pretend you’re interacting with people. An impulsive acceptance to a conference was just what I needed to realise the value of professional development in staying fresh and relevant. Professional interaction is also crucial for your mental health – networking has a low appeal for me (small talk and I don’t get on), but when I make the effort, I feel better for it. Speaking to others in your situation creates a sense of camaraderie. It also opens the opportunity for potential new work. What’s not to like?

You have to stay in touch with your original motivation

Everyone has a different motivation. Some people want to be millionaires. Others just want to cover the bills. I wanted financial reward, to be professionally challenged and the opportunity to enjoy time with my children. It’s a combination that can be tricky to realise…

I use my flexible hours to my benefit and help at school one afternoon a week, listening to children read. It’s a small thing but means a huge amount to my kids and the kids I listen to. It’s also one of the most amusing parts of my week. Kids speak truthfully and come out with the funniest things – it’s a real mood lightener. I clear my books over half-terms and holidays, just sticking to regular work for my long-term clients who know and understand the deal. Holiday club is an option for that “can’t refuse” project, but I’d rather enjoy the time with the kids while I can… in 15 years they won’t have the time for me, I’m going to get my fun time in now!

Charging enough can be a struggle when you go freelance; too many people expect you to be happy to do the work for next to nothing, something reinforced by companies such as Fiverr. I did too much work for too little in my early days and know pricing appropriately is a challenge for most freelancers. I’ll be honest, it’s the part of my business I continue to struggle with the most, but with resources like the ProCopywriters network helping champion a realistic rate for copywriters, I feel like I’m getting closer to where I should be.

A lack of professional challenge was a part of the reason for me leaving my old career, but there’s plenty in my new freelance life. With the admin and legal side of managing a business (dare I mention GDPR?), relationship management with a variety of clients (all good by the way), and meaty projects that stretch my skills and teach me new things, I’m learning every day.

Freelancing. Is it for you?

Freelance working isn’t for everyone. It can be isolating, bad for your health and financially disastrous if you plan badly. But it’s liberating and incredibly rewarding when things go in the right direction. It’s undoubtedly hard work, but then if it wasn’t – everyone would be doing it, and where’s the fun in that?

This post was originally posted on Talentedladiesclub.com in May 2018. You can read the original article here.

The beautiful photo in my header image is by rawpixel on Unsplash.

Want to write a bad email? Start like this…

It slips off your tongue easily and finds its way off your fingers and onto a keyboard even more easily. But kicking off with an apology is one of the fastest ways I know of starting an email on the wrong foot.

Sorry. Forgive me. My apologies.  Whoops-a-daisy. My bad.

You get the picture.

Why you shouldn’t start with sorry

The person reading your email will be ready to wonder what you’ve done. Should they feel aggrieved? Impatient? Irritated? You’re certainly suggesting they have a right to be. As we humans are highly suggestible there’s a chance that even if they weren’t aware of the wrong you’d committed, and couldn’t have given two hoots, they may be a bit less than impressed with you than they were 10 minutes previously.

An example…

Let’s say you’ve sent something a bit later than promised. Train delays, kids off school, cat to the vets with a mystery cough… life happens. You finally whizz off the email to your contact, starting with an almost out of breath “sorry this is so late…”.

What’s the first thing the recipient thinks? “urgh… late again”. They sigh as they sip their coffee and add a little black mark against your name in their imaginary list of “people I deal with”.

If you were just an hour or so late, you’d have been better not mentioning it at all. There’s a chance they hadn’t even realised your note was late. If you were over a clear deadline or a day or so late, you could replace an effusive apology with a more assured “thank you for your patience…” – a trick you might have seen elsewhere.

Thank you for your patience

It’s something doctors say, you’ve probably heard it before…

You’ve been waiting in a stuffy waiting room with only copies of the “People’s Friend” for entertainment. It’s been 45 minutes and you’re ready to create merry hell. The doctor eventually calls you in and says “thank you for your patience”. They may even explain why they’re so over their schedule. Because your doctor is lovely and you know they do a good job, you readily forgive. After all, you don’t mind being patient do you? 

Instead of apologising for a small and understandable deficiency on their part, the doctor praises you for a positive behaviour. It’s a small thing, but it makes a big difference to the way you feel. “Thank you for your understanding” works just as well. You make people feel good about their behaviour, shifting the emphasis off yourself. But sometimes this isn’t appropriate; perhaps a big fat “sorry” is in order.

When the situation demands an apology.

You don’t need me to tell you this. In situations that require an apology, you should say sorry.

But you don’t need to start your email with an apology. Get into the solution, help resolve the situation. Something along the lines of “I see what has happened. I’ll get back to you with XYZ by lunchtime tomorrow”. Then add your apology.

In fairness, if you’ve made a mistake that demands an apology you probably need to get on the phone and talk it through. But because you’ll be following up that phone call with an email as well, you need to remember to think carefully about how and where you place that necessary apology.

Sorry? What was that?

Say sorry. Show sorry. But start an email with a “sorry”? There’s never any need to do that.

 

Do you agree? Or not? Let me know.